I cannot connect my sky to the internet, I have tried all the steps you advise on the screen and. On

[PJSHEA]

I cannot connect my sky q box to the internet. I have followed all the advice on the screen and on your website. We got a new modem so our password and provider name have been changed. I have entered our new details wit no success

[oldfella]

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@PJSHEA wrote:

I cannot connect my sky q box to the internet. I have followed all the advice on the screen and on your website. We got a new modem so our password and provider name have been changed. I have entered our new details wit no success

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Hi @PJSHEA 

Assume this you main Q box?

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[PJSHEA]

Status did not appear when I followed steps you recommended 

[oldfella]

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@PJSHEA wrote:

Status did not appear when I followed steps you recommended 

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Try again @PJSHEA 

Exactly what do do you see when you select

Home - Settings - Setup - Network.

[PJSHEA]

I see all the options on the right side for connecting to the internet. I have followed those instructions but iInatill cannot connect