I can’t get my sky Q box to connect to the braodband, I just need to speak to someone at sky for hel

[LJM01]

• Can anyone help please I can't get the sky box to connect to the broadband I've tried everything I can find on the site. It isn't recognising the password, WiFi is working as the phones and laptops will connect. 

[PandJ2020]

Is it Sky broadband or someone else?

[Laing1]

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@LJM01 wrote:

• Can anyone help please I can't get the sky box to connect to the broadband I've tried everything I can find on the site. It isn't recognising the password, WiFi is working as the phones and laptops will connect. 

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@LJM01 who is your broadband provider 

[oldfella]

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@LJM01 wrote:

• Can anyone help please I can't get the sky box to connect to the broadband I've tried everything I can find on the site. It isn't recognising the password, WiFi is working as the phones and laptops will connect. 

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Hi @LJM01 

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[LJM01]

It's Sky

[LJM01]

I can't see a WPS on my router? 

[LJM01]

Sky broadband

[Chodley]

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@LJM01 wrote:

I can't see a WPS on my router? 

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It is there. Standard icon on the button.