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Discussion topic: I can’t get my sky Q box to connect to the braodband, I just need to speak to someone at sky for hel

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This message was authored by: LJM01

I can’t get my sky Q box to connect to the braodband, I just need to speak to someone at sky for hel

  • Can anyone help please I can't get the sky box to connect to the broadband I've tried everything I can find on the site. It isn't recognising the password, WiFi is working as the phones and laptops will connect. 
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This message was authored by: PandJ2020

Re: I can’t get my sky Q box to connect to the braodband, I just need to speak to someone at sky for

Posted by a Superuser, not a Sky employee. Find out more

Is it Sky broadband or someone else?

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Laing1

Re: I can’t get my sky Q box to connect to the braodband, I just need to speak to someone at sky for

Posted by a Superuser, not a Sky employee. Find out more

@LJM01 wrote:
  • Can anyone help please I can't get the sky box to connect to the broadband I've tried everything I can find on the site. It isn't recognising the password, WiFi is working as the phones and laptops will connect. 

@LJM01 who is your broadband provider 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by: oldfella

Re: I can’t get my sky Q box to connect to the braodband, I just need to speak to someone at sky for

Posted by a Superuser, not a Sky employee. Find out more

@LJM01 wrote:
  • Can anyone help please I can't get the sky box to connect to the broadband I've tried everything I can find on the site. It isn't recognising the password, WiFi is working as the phones and laptops will connect. 

Hi @LJM01 

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

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This message was authored by: LJM01

Re: I can’t get my sky Q box to connect to the braodband, I just need to speak to someone at sky for

It's Sky

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This message was authored by: LJM01

Re: I can’t get my sky Q box to connect to the braodband, I just need to speak to someone at sky for

I can't see a WPS on my router? 

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This message was authored by: LJM01

Re: I can’t get my sky Q box to connect to the braodband, I just need to speak to someone at sky for

Sky broadband

This message was authored by: Chodley

Re: I can’t get my sky Q box to connect to the braodband, I just need to speak to someone at sky for

Posted by a Superuser, not a Sky employee. Find out more

@LJM01 wrote:

I can't see a WPS on my router? 



It is there. Standard icon on the button.

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