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Discussion topic: Is anyone else experiencing connection problems. The signal from my Sky Q box to the TV drops out,

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This message was authored by: BigG1

Is anyone else experiencing connection problems. The signal from my Sky Q box to the TV drops out,

Sometimes it comes back on other time's I have to switch everything off and start again. 

 

Not sure if it's the Sky Q box or my TV. Checked all connections, fine, run setup settings all fine. No obvious faults anywhere. 

 

Any advice please?

 

Thanks Paul 

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This message was authored by: JamesM1

Re: Is anyone else experiencing connection problems. The signal from my Sky Q box to the TV drops ou

I have the same problem. At least 2 or 3 times a day the mini boxes disconnect from the main box. It usually comes back on it own, sometimes I need to reboot the main box. Ive replaced the TV recently so it's nothing to do with that, it also happens on the mini box upstairs. 
I checked the wifi signal, it strong and reliable. 

This message was authored by: TimmyBGood

Re: Is anyone else experiencing connection problems. The signal from my Sky Q box to the TV drops ou

Posted by a Superuser, not a Sky employee. Find out more

@JamesM1 wrote:


I checked the wifi signal, it strong and reliable. 


The general WiFi signal does not indicate what the Mini boxes are receiving: if Sky isn't your ISP they aren't using it at all.

Typically logging the issue with Sky will cause them to send out a wireless booster box to see if that helps.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: BigG1

Re: Is anyone else experiencing connection problems. The signal from my Sky Q box to the TV drops ou

Thanks for your replies guys. However, mine isn't a Mini box issue 

This message was authored by: Chodley

Re: Is anyone else experiencing connection problems. The signal from my Sky Q box to the TV drops ou

Posted by a Superuser, not a Sky employee. Find out more

Tried another hdmi cable?

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This message was authored by: BigG1

Re: Is anyone else experiencing connection problems. The signal from my Sky Q box to the TV drops ou

No, thanks will do 

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