I can’t download from sky cinema

[Nina347]

Every time I try to watch a movie and press download it stays on 0% nothing happening. This is in sky cinema. Anyone have any ideas how to resolve? 

[Greenfingers001]

Hi there @Nina347 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks