Sky Q box not able to connect to broadband

[Dorns77]

My SkyQ box has recently had issues with connecting to my internet. It's connected by Ethernet cable but I've also tried WiFi and it still won't connect. This is now causing issues as I'm unable to use any apps or use my sky mini boxes.

Seems like it's unable to obtain an IP address.

I've not changed my broadband provider however I did change the package recently (Virgin)

any assistance would be greats

[Greenfingers001]

Hi there @Dorns77 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks