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Discussion topic: I can not get programmes on my TV

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This message was authored by: SusieS5

I can not get programmes on my TV

My TV is a a black screen it had a message on saying there was a technical issue.  Sky box still.working but no programmes that I have recorded are showing on TV

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This message was authored by: oldfella

Re: I can not get programmes on my TV

Posted by a Superuser, not a Sky employee. Find out more

@SusieS5 wrote:

My TV is a a black screen it had a message on saying there was a technical issue.  Sky box still.working but no programmes that I have recorded are showing on TV


Hi @SusieS5 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

 

If you still have the issue

Work through the following link.
https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel.

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This message was authored by: SusieS5

Re: I can not get programmes on my TV

All sorted, we updated and everything went off, we turned off elec for a few.mins and hey presto it all came back on.

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