I applied for a new Sky Q remote online as mine is damaged but Sky saying cannot process request?

[Bailesy1]

As above, I applied for a new Sky remote online but have since received a text saying Sky are unable to process my request. I'm not sure why this would he, having been a customer for 19 years!

[oldfella]

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@Bailesy1 wrote:

As above, I applied for a new Sky remote online but have since received a text saying Sky are unable to process my request. I'm not sure why this would he, having been a customer for 19 years!

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Hi @Bailesy1 

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Bailesy1]

@oldfella Thanks, but this is the same form I completed yesterday. I was told a new remote would be sent with 3-5 days, but then later received a text to say they were unable to process my request. I'll try again.

[Daniel0210]

@Bailesy1 

I saw another post yesterday reporting the same. It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll potentially have a spare.