I am not able to record any program

[Anonymous]

Tried to record a program on U&W but a message 'xThis programme can't be recorded''. Tried other channels and the same message appear.

[Daniel0210]

@Anonymous 
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button