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Discussion topic: I couldn’t get Netflix on my TV so I press the apps and went to settings and now all like I’ve got o

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Message posted on ‎19 Aug 2024 06:42 PM

I couldn’t get Netflix on my TV so I press the apps and went to settings and now all like I’ve got o

My TV is stuck on accessibility on sky Kcu and I cannot get it off to go to the homepage or to use the TV. Can you please help?

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎19 Aug 2024 06:48 PM

Re: I couldn’t get Netflix on my TV so I press the apps and went to settings and now all like I’ve g

Posted by a Superuser, not a Sky employee. Find out more

Turn it off at the wall.  Wait 20 seconds.  Turn it back on.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎19 Aug 2024 06:56 PM

Re: I couldn’t get Netflix on my TV so I press the apps and went to settings and now all like I’ve g

Posted by a Superuser, not a Sky employee. Find out more
@Sam5892 wrote:

My TV is stuck on accessibility on sky Kcu and I cannot get it off to go to the homepage or to use the TV. Can you please help?

@Sam5892 if @PandJ2020 suggestion doesn't work 

you could try

Unpair their Sky Q remote from the box by holding 4&6

the remote should flash

Then dismiss the information screen Skip & set up later

Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Message posted on ‎19 Aug 2024 07:20 PM

Re: I couldn’t get Netflix on my TV so I press the apps and went to settings and now all like I’ve g

How to activate my account ? 

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This message was authored by: PandJ2020

Message posted on ‎19 Aug 2024 07:52 PM

Re: I couldn’t get Netflix on my TV so I press the apps and went to settings and now all like I’ve g

Posted by a Superuser, not a Sky employee. Find out more
@RBBBBB wrote:

How to activate my account ? 

Account for what?

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎19 Aug 2024 08:30 PM

Re: I couldn’t get Netflix on my TV so I press the apps and went to settings and now all like I’ve g

Posted by a Superuser, not a Sky employee. Find out more
@RBBBBB wrote:

How to activate my account ? 

@RBBBBB if you mean your Netflix account see the link below

 

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/apps-on-sky-q-and-glass-netf...


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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