Thank you everyone for your assistance, it is appreciated.
To get a Sky Box quickly, contact Sky and speak with someone. Chat doesn’t work as well, doesn’t pick up nuances and still doesn’t think out of the box. For example, I wasn’t offered the option of a new box instead of an engineer. Boxes are sent out for delivery the next day.
To obtain the phone number you need to go into your account, go through the help options, basically scroll through to the bottom of the page until you get to “Do you still need help?”. Answer Yes and avoid using Chat. (I guess using chat you could ask for a new box, but I didn’t know that) Persevere through the operator, if you cannot recall your telephone password it doesn’t matter.
Regarding SkyGo, this wasn’t fixed. Of note, I couldn’t remove any connected devices within my Sky account nor indeed change their name. However, I was told that SkyGo should work even without the main box connected to power or internet. So, we will see what happens later this week. I did have 3 devices connected - Oops.
Judging by the lingering smell in my lounge, at least one component within my Sky Q box has burnt out and the noisy fan and other things didn’t help. Maybe with all the rebooting, my SkyGo settings were corrupted?
