i am getting messages saying return your sky Q equipment which i returned on 29/2/24

[robinh11]

why am i receiving messages asking me to return sky equipment which i have alreay sent

the sky Q box was returned on 29/2/24 on tracking number XF783497681

this is the 3rd time i have received from sky for equipment i have already returned and i am getting tired of it. if they cannot track when their equipment was returned then that is not down to the customer

they sent the packaging to me so they should know it was returned

[Daniel0210]

@robinh11 
I’m afraid you aren’t contacting Sky Customer Services on here. This is a customer to customer forum where we try to help each other.

Unipart are the company that deal with returns. Prior to Christmas returns were taking 2+ weeks to be processed at their warehouse. You returned the equipment a week ago. As you have the tracking information you will need to call Sky as the escalation process isn't currently available.

[HAV40]

You hav asked me to return equipment and I've already returned it 24 th November. Royal Mail picked it up

[HAV40]

This is ridiculous 

[Daniel0210]

@HAV40 

You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.