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This discussion topic has been answered Discussion topic: How long do you wait for return instructions...

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This message was authored by: Reden

How long do you wait for return instructions...

Hi everyone. I have had Sky Glass for over two weeks now and have still not had any return instructions from Sky regarding the old sky q equipment. Does anyone know how long I need to wait before I can safely dispose of it, in the event of them not wanting it back...Thanks in advance of any replies...😎


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This message was authored by: SKY1992bf Answer

Re: How long do you wait for return instructions...

Posted by a Superuser, not a Sky employee. Find out more

@Reden  it will arrive shortly before the cooling off period on your glass tv is about to end so any time within the next two weeks 


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This message was authored by: SKY1992bf Answer

Re: How long do you wait for return instructions...

Posted by a Superuser, not a Sky employee. Find out more

@Reden  it will arrive shortly before the cooling off period on your glass tv is about to end so any time within the next two weeks 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

Did this answer not help you?

This message was authored by: TimmyBGood

Re: How long do you wait for return instructions...

Posted by a Superuser, not a Sky employee. Find out more

@Reden 

 

Sky doesn't necessarily want Q hardware back these days: the first main box from 2016 is effectively obsolete because it doesn't support HDR, and the demand for Mini boxes is going to be pretty small by now.

 

However, as @SKY1992bf indicates, it's best to wait until well past the first month.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: caesarome

Re: How long do you wait for return instructions...

Posted by a Superuser, not a Sky employee. Find out more

@Reden 

If you have return packaging on the way it should show up via your account:

 

https://www.sky.com/ordertracking

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