This discussion topic has been answered Discussion topic: How long do you wait for return instructions...
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Message posted on 29 Jul 2026 09:15 PM
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Hi everyone. I have had Sky Glass for over two weeks now and have still not had any return instructions from Sky regarding the old sky q equipment. Does anyone know how long I need to wait before I can safely dispose of it, in the event of them not wanting it back...Thanks in advance of any replies...😎
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Message posted on 29 Jul 2026 09:18 PM
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@Reden it will arrive shortly before the cooling off period on your glass tv is about to end so any time within the next two weeks
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Message posted on 29 Jul 2026 09:18 PM
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@Reden it will arrive shortly before the cooling off period on your glass tv is about to end so any time within the next two weeks
Message posted on 29 Jul 2026 09:30 PM - last edited: 29 Jul 2026 09:31 PM
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Re: How long do you wait for return instructions...
Sky doesn't necessarily want Q hardware back these days: the first main box from 2016 is effectively obsolete because it doesn't support HDR, and the demand for Mini boxes is going to be pretty small by now.
However, as @SKY1992bf indicates, it's best to wait until well past the first month.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 29 Jul 2026 10:24 PM
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Re: How long do you wait for return instructions...
If you have return packaging on the way it should show up via your account:
https://www.sky.com/ordertracking
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