How do you get a tracking label to return sky Q boxes?

[Bluebird19271]

The site asks for the address to return I think, I can't see that anywhere? 

If anyone has sent them back or knows how to or has a working link that would be great. 

Thanks

[Daniel0210]

@Bluebird19271 
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period (which is 31 days for Sky Q) for any loaned equipment they are expecting back.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[DeborahByrne]

I'm waiting for someone to pick up my sky Q box but no one has come to collect it yet ?. I'm worried about December billing as it's made me very worried I'm disabled and live on my own please can someone help me from Deborah

[caesarome]

@DeborahByrne 

Sky will not come up and pick up your box but you can arrange for Royal Mail to come and pick up for a few pennies as per this:

https://www.royalmail.com/collection

Just make sure you get some sort of proof of posting and keep this so should any issues arise you have proof to show Sky that you did return the equipment.