How do I raise a complaint

[Chrisj15]

I have spoken several imes in the last month to the front line call centre staff with several account queries.  Each time they say they will leave a note and someone wil come back to me.  That never happens.  

Therefore I m looking to understand how I can speak with someone suitably senior to raise a compliant and actually deal with my queries.

[PandJ2020]

https://www.sky.com/help/articles/how-to-make-a-complaint

What's the issue you're trying to resolve?