Discussion topic: Sky Q Mini connected to Sky Q Box but displaying 'Technical Fault'

[Moisy]

Tried on / off and rebooted router  Main Q box and mini box , fault keeps returning picture comes on for 10-20 mins then off and on , says all connections good but displays technical fault over and over , help please

[oldfella · Accepted solution]

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@Moisy wrote:

Tried on / off and rebooted router  Main Q box and mini box , fault keeps returning picture comes on for 10-20 mins then off and on , says all connections good but displays technical fault over and over , help please

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Hi @Moisy 

Have you carried out a Network reset on the mini box.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Moisy]

Yeah tried this it's worked for years no issues but started recently.

[Moisy]

@oldfella , sorry not used this before , have tried all resets etc , the router Q box and mini have never been moved for year it's worked no issues but recently faulty 

[Moisy]

@oldfella @All my apps work Netflix bbc iPlayer ITVx no problem 

[oldfella]

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@Moisy wrote:

@oldfella @All my apps work Netflix bbc iPlayer ITVx no problem 

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Is this on the mini @Moisy ??

[Moisy]

@oldfella  yeah the apps work on  both Q box and Mini no issues 

[oldfella]

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@Moisy wrote:

@oldfella  yeah the apps work on  both Q box and Mini no issues 

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Hi @Moisy 

Have you tried a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

If this hasn't helped carry out a similar reset settings in the mini hidden menu

[Moisy]

Will get some one to help me with this one 🙈

[Kezandbri]

We are having the exact same problem

 Mini box has worked for years now keeps going off and saying technical fault, it is driving me mad. We had tried everything and nothing works We can only watch netflix or amazon on the Mini box now.    Did you resolve your problem.

[Moisy]

No , they tried all sorts waiting for engineer coming out wait time 1 month , won't be paying for my subscription that's for sure 

[Laing1]

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@Moisy wrote:

No , they tried all sorts waiting for engineer coming out wait time 1 month , won't be paying for my subscription that's for sure 

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@Moisy I wouldn't recommend not paying your subscription as if you get into arrears Sky can restrict your  account until the full amout outstanding is paid off and this could also impact your credit rating . Instead i'd suggest waiting until the engineer has visited then request a refund from Sky from the time you reported the problem to them until it was fixed.

[Jerdeber]

Same here. We have 3 mini Q and all are showing technical fault. Like you, they have been working for years hassle free.