How do I order a Sky Q replacement box?

[AKT69]

Have reset the hard drive after technical errors etc, was ok for around a week and now its gone to a black or blue screen three times this morning (only thing possible at that point was a hard reset) - recordings now keep saying "no longer there" when trying to watch them etc...

Cant seem to find a way to order a doorstep swap?!?

[nigea99]

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@AKT69 wrote:

Have reset the hard drive after technical errors etc, was ok for around a week and now its gone to a black or blue screen three times this morning (only thing possible at that point was a hard reset) - recordings now keep saying "no longer there" when trying to watch them etc...

Cant seem to find a way to order a doorstep swap?!?

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Please see an option on this link:

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

[Daniel0210]

@AKT69 

And if you arrange a doorstep box swap don't forget to remove the viewing card from the faulty box before it disappears into a couriers van.