How do I get a new Sky Box

[sackett24]

Had our Sky Box for so many years can't remember when we got it. Often it does not connect to the internet and very difficult to reconnect  not accepting the wi fi password. We had a private engineer out to look at it and he advised us to call Sky and ask for a new box. 

[PandJ2020]

As noted, call Sky and ask for a 'new' box?

They may want to send their own engineer first.