I've been with sky for many years, my sky Q box is playing up and an advisor said they will send me a new one, but I've not had an email or update on it being sent out or delivery, trying to get through to a advisor to enquire seems impossible and giving me a headache
Just to add… it'll probably be via a 'doorstep box swap' whereby a courier company (usually DPD in the UK) deliver a new box and take your pre-disconnected faulty box away so remember to remove the viewing card from the old box before it disappears into the van. Also accept the power cable the courier brings in case it's a different fitting to the one you have already.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
