How can I get a new skyQ remote control?

[LainySmith-2_7]

My granddaughter has damaged my remote control and I am in need of a new one

[Laing1]

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@LainySmith-2_7 wrote:
My granddaughter has damaged my remote control and I am in need of a new one

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@LainySmith-2_7 have a look at the link below it should lead to ordering a new one 

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

[Daniel0210]

@LainySmith-2_7 
It may be quicker to purchase a new remote from a retailer / larger supermarket.

Meanwhile, if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Me134]

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@Daniel0210 wrote:

@LainySmith-2_7 
It may be quicker to purchase a new remote from a retailer / larger supermarket.

Meanwhile, if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

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Everyday is a school day, I've never needed or used the Sky Go app on the mobile so didn't know that you could use it as a (very) basic remote for the box. Although unless I've missed something obvious, it's beyond weird that there's no volume control.

For anyone checking out that link, it's a little bit out of date as it claims it's for Apple devices with IOS version of 13 or above only. There is an Android version there (and has been for a long while by the looks).

[nigea99]

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@Me134 wrote:

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@Daniel0210 wrote:

@LainySmith-2_7 
It may be quicker to purchase a new remote from a retailer / larger supermarket.

Meanwhile, if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

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Everyday is a school day, I've never needed or used the Sky Go app on the mobile so didn't know that you could use it as a (very) basic remote for the box. Although unless I've missed something obvious, it's beyond weird that there's no volume control.

For anyone checking out that link, it's a little bit out of date as it claims it's for Apple devices with IOS version of 13 or above only. There is an Android version there (and has been for a long while by the looks).

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No there is no volume control on the Virtual remote.

The volume control on the phyiscal remotes just use IR codes that your TV remotes use - there is no volume control  info passed electronic between the SKY box & TV - hence no way for the virtual remote to do this

BTW you are correct that the link is out of date - it was the original announcement when the virtual remote was not available on Andorid and  'the new year' was more than one ! It is now available on both iOS & Android

[Me134]

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@nigea99 wrote:

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@Me134 wrote:

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@Daniel0210 wrote:

@LainySmith-2_7 
It may be quicker to purchase a new remote from a retailer / larger supermarket.

Meanwhile, if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

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Everyday is a school day, I've never needed or used the Sky Go app on the mobile so didn't know that you could use it as a (very) basic remote for the box. Although unless I've missed something obvious, it's beyond weird that there's no volume control.

For anyone checking out that link, it's a little bit out of date as it claims it's for Apple devices with IOS version of 13 or above only. There is an Android version there (and has been for a long while by the looks).

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No there is no volume control on the Virtual remote.

The volume control on the phyiscal remotes just use IR codes that your TV remotes use - there is no volume control  info passed electronic between the SKY box & TV - hence no way for the virtual remote to do this

BTW you are correct that the link is out of date - it was the original announcement when the virtual remote was not available on Andorid and  'the new year' was more than one ! It is now available on both iOS & Android

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Ah, should have thought that through myself.