House move

[Gillian50]

I'm moving house so would like to arrange sky getting g set up in new house 

[Daniel0210]

@Gillian50 

You'll need to contact Sky when the lines reopen. In the meantime see this link

https://www.sky.com/moving-home

[oldfella]

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@Gillian50 wrote:

I'm moving house so would like to arrange sky getting g set up in new house 

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Hi @Gillian50 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding Home move see the following link.

https://www.sky.com/moving-home

[deepgreen]

I hope you have more luck than we did - it was DIRE.  They cut us off from our old address two weeks before we moved, even though we clearly confirmed our moving date well in advance,  Then they failed to connect us fully at our new address for another two weeks after we moved in, for no reason that we could discern.  Our apps and recordings had disappeared once we were cut off and they told us they could do nothing until we moved!  It was simply the most customer-unfriendly experience I think we have ever had with any company.

[Gillian50]

Hi there I'd like to cancel my sky package as from the the 30th dec 24 thankyou 

[Daniel0210]

@Gillian50 

You can't cancel any services via the forum. As previously mentioned we are mainly customers on here trying to help other customers and you aren’t directly contacting Sky Customer Services.

You haven't said whether you want to cancel Broadband or a TV subscription so here is advice on both…

To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.

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Are you cancelling broadband altogether or are you switching to another provider?

The one touch switch should allow you to change providers by contacting the new ISP. If you are cancelling Broadband/Talk altogether you need to contact Sky and give the required notice of 14 days. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.