House move without equipment

[Rmg9]

I am moving house and have an engineer booked. Unfortunately I am unable to get the old sky box from the previous house due to a difficult circumstances. What can I do ? 

[Daniel0210]

@Rmg9 

If you're the account holder the loaned Sky Q equipment is your responsibility. Perhaps ask a family member or mutual friend to collect the equipment on your behalf. 

[Invisiblename]

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@Rmg9 wrote:

I am moving house and have an engineer booked. Unfortunately I am unable to get the old sky box from the previous house due to a difficult circumstances. What can I do ? 

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Failure to recover the loaned Sky Q equipment (excluding the dish which is yours) will result in a (not small) bill from Sky (the equipment will still not belong to you, but the charge should be recoverable if you eventually return it)

[Rmg9]

I have tried but messaged just ignored so I'm not sure at all other than send a box to the address for it to be returned 🤷 thanks for the feedback 

[Invisiblename]

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@Rmg9 wrote:

I have tried but messaged just ignored so I'm not sure at all other than send a box to the address for it to be returned 🤷 thanks for the feedback 

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Here's a full list of non-return charges:

The charge depends on what equipment you haven’t returned:

• Sky Q 1TB box - up to £117
• Sky Q 2TB box - up to £135
• Sky Q Mini box - up to £52
• Sky Max Hub - up to £75
• Sky Broadband Hub - up to £53
• Sky Q Hub - up to £50
• Sky Max Pod - up to £68
• Sky Broadband Booster - up to £33