Horizontal lines across screen

[Dave244]

Horizontal lines across screen but only through q box. Not visible when streaming on Netflix or Prime
TV is Toshiba less than 12 months old.Toshiba had me rin some tests which showed no problems 
Would suggest an issue with teh box connection

Have tried different HDMI cables with no change

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

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@Dave244 wrote:

Horizontal lines across screen but only through q box. Not visible when streaming on Netflix or Prime
TV is Toshiba less than 12 months old.Toshiba had me rin some tests which showed no problems 
Would suggest an issue with teh box connection

Have tried different HDMI cables with no change

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Hi @Dave244 try changing the video output from the SKYQ box to 1080i

[Dave244]

At the risk of seeming stupid, how do i do that please?

[Quoman7]

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@Dave244 wrote:

At the risk of seeming stupid, how do i do that please?

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@Dave244 @to change the output to 1080p Press Home on your Sky Q remote, then select Settings, followed by Setup. Select Audio visual, then Picture resolution and select the resolution to 1080p

[Addie15]

Update-We are closing this chat session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thank you.