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Discussion topic: Home Screen on tv through sky q box says ‘ it looks like you do not have internet connection right n

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This message was authored by: Amandac74

Message posted on ‎02 Dec 2023 02:55 PM

Home Screen on tv through sky q box says ‘ it looks like you do not have internet connection right n

Home Screen on tv through sky q box says ‘ it looks like you do not have internet connection right now. This appeared this morning and has been the same all day. All was fine last night and I have followed the troubleshooting and turned Q box off also restarted internet box. Any advice to reconnect please

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Avatar for Chodley
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Message posted on ‎02 Dec 2023 03:43 PM

Re: Home Screen on tv through sky q box says ‘ it looks like you do not have internet connection rig

Posted by a Superuser, not a Sky employee. Find out more

Have escalated. Look out for a blue chat bubble

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Message posted on ‎02 Dec 2023 03:54 PM

Re: Home Screen on tv through sky q box says ‘ it looks like you do not have internet connection ...

Thanks for escalating this. We’ve sent @Amandac74  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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This message was authored by: Amandac74

Message posted on ‎02 Dec 2023 05:15 PM

Re: Home Screen on tv through sky q box says ‘ it looks like you do not have internet connection rig

Thank you, I got through to a sky agent who ordered me a new sky q box as apparently mines quite old now.

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