Discussion topic: Hi my sky remote does not work any more
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 23 Apr 2024 07:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Hi my sky remote does not work any more
Hello pls can you help my sky remote stopped working even after changing the battery
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 23 Apr 2024 07:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Hi my sky remote does not work any more
@Sophia28
After checking the basics, ie; re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch
It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 23 Apr 2024 08:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Hi my sky remote does not work any more
Message posted on 23 Apr 2024 08:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Hi my sky remote does not work any more
So as it's accidental damage and not faulty Sky may charge you for a new one.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 24 Apr 2024 12:00 AM - last edited: 24 Apr 2024 12:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Hi my sky remote does not work any more
@Daniel0210 @DonnahJames16 @Sophia28
To be fair a normal height fall onto carpet/wooden flood may indicate there was an underlying hardware issue with the remote, it's just fast tracked the process the fact it was dropped.
Below is a link to replace the Sky Q remote
https://www.sky.com/help/forms/replaceremote
In my experience Sky Q remotes are quite rugged, whether that's a dog chewing it or my little 4 year old throwing it around.
Sky should replace it free of charge, but as you've told us that you dropped it they might not, (like telling a copper you were the one who robbed a bank)
Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh
Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page