26 Jul 2024 06:27 PM
I am moving to a rented cottage 5 miles from my house, while I have some work done. The person previously in the cottage had a sky q box, so there is an existing dish. But when I connect up my sky q box & BT internet it says no satellite signal . I didn't contact sky as I thought I could just connect up to existing dish. Is this a common problem? Thanks
26 Jul 2024 06:29 PM
Also I will be moving back to my house in a year, so left the contract in my house address
26 Jul 2024 06:31 PM - last edited: 26 Jul 2024 06:31 PM
Posted by a Superuser, not a Sky employee. Find out more
@Nenon1968 wrote:
I am moving to a rented cottage 5 miles from my house, while I have some work done. The person previously in the cottage had a sky q box, so there is an existing dish. But when I connect up my sky q box & BT internet it says no satellite signal . I didn't contact sky as I thought I could just connect up to existing dish. Is this a common problem? Thanks
Hi @Nenon1968
Looks like the Satellite dish was used for Sky +HD.
Sky Q uses a different LNB on the dish and will not work
Furthermore it is against Sky's Terms and Conditions to use a Q box outside of your Sky Q account address.
26 Jul 2024 06:44 PM
Posted by a Superuser, not a Sky employee. Find out moreYou'll have to request a home move (and back again).
26 Jul 2024 07:00 PM
Hi, no it is definitely A wideband lnb, plus I know the guy before me & he definitely had the same sky q box as me. I didn't ask about terms & conditions. I just want to know if there's a reason I'm getting the no satellite signal message. Thanks anyway
26 Jul 2024 07:06 PM
Posted by a Superuser, not a Sky employee. Find out more
@Nenon1968 wrote:
Hi, no it is definitely A wideband lnb, plus I know the guy before me & he definitely had the same sky q box as me. I didn't ask about terms & conditions. I just want to know if there's a reason I'm getting the no satellite signal message. Thanks anyway
Hi @Nenon1968
I understand you didn't ask but just making you aware.
You probably need to check the two F connectors on the two cables.
Make sure that the central copper conductors aren't not bent or touching the screen or casing inside the connector housing.
They should also protrude by 2 - 3 mm
26 Jul 2024 07:09 PM - last edited: 26 Jul 2024 07:14 PM
Posted by a Superuser, not a Sky employee. Find out more@Nenon1968 Technically skys own forum is not the place to discuss ways of side stepping their own terms and conditions
following the information provided by @PandJ2020 is the appropriate cause of action for you to take
26 Jul 2024 08:34 PM
Posted by a Superuser, not a Sky employee. Find out more
@Nenon1968 wrote:
. I just want to know if there's a reason I'm getting the no satellite signal message. Thanks anyway
Most likely alignment - but Sky won't attend an address not on your account (thus the home move). Alternatively you could pay a local firm to investigate.
26 Jul 2024 08:58 PM
@PandJ2020, thanks, yes I knew about home move visits, but thought as it was exactly the same dish it would work & I could just notify my temporary change of address. Is there a technical reason that I have a no satellite signal message or is it that my box is registered at my old address or something like that ?? I know my signal from my dish is good as I've tested it . Bye the way I am an electrical contractor & install TV systems Roved realigned sat dishes in the past. Thanks for the reply
26 Jul 2024 09:05 PM
Posted by a Superuser, not a Sky employee. Find out moreTechnically the box should work if it's the correct LNB and alignment.
26 Jul 2024 09:13 PM
@SKY1992bf I did not say that I was side stepping Sky's terms & conditions & will be speaking to them in the morning. I was just trying to establish the reason that I have satellite signal to the back of my sky q box as I have checked the strength of the signal with my meter but still get a no satellite signal message. Maybe your just a T&C's type of guy & not technically minded to answer my query ? Thanks anyway.
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