Hi, lately when using Youtube, I am being thrown out of the app. Sometimes after only a few minutes

[Jezzared]

I've cleared cookies & cache, but problem remains. Is this an issue with my Internet connection or Sky box? Sometimes I can watch a YouTube video for over an hour before being thrown out - other times it happens a few minutes into watching something. Has anyone an idea of why this is happening?

[oldfella]

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@Jezzared wrote:

I've cleared cookies & cache, but problem remains. Is this an issue with my Internet connection or Sky box? Sometimes I can watch a YouTube video for over an hour before being thrown out - other times it happens a few minutes into watching something. Has anyone an idea of why this is happening?

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Hi @Jezzared .

You could try a Reset Settings in the Q box hidden menu.  Don't know if it will help.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Invisiblename]

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@Jezzared wrote:

I've cleared cookies & cache, but problem remains. Is this an issue with my Internet connection or Sky box? Sometimes I can watch a YouTube video for over an hour before being thrown out - other times it happens a few minutes into watching something. Has anyone an idea of why this is happening?

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What happens if you use another device (pc, phone , tablet, tv app) to use YouTube?