Hi. I’ve already sent back my equipment

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Greenfingers001]

Thanks for chatting to us @Mr+roger+bodman . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Dean24]

Hi I also sent back my sky equipment with Royal Mail on the 18th nov with proof keep getting messages saying I am going to be charged ? 

[Daniel0210]

@Dean24 
I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Dean24 an invite to chat.

[Lisa-P1987]

Update - Spoken to @Dean24 and after checking the tracking, we have removed the request to return 🙂

[Obliq]

Hi, am looking for an escalation please. Sent back the equipment weeks ago, have proof of postage. Would strongly object to having to phone them at 5c per min to inform them of their mistaken accusation! Thanks in advance. 

[Daniel0210]

@Obliq 

To see if they can help you  I’ve escalated your post to Sky and the Messaging Team should contact you later. The process may take longer as you're in the ROI. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Obliq.

[Essveejay]

Hi. I also sent my equipment back (on 28/2/25) and have just received a text from sky asking for it's return? Could this be escalated please? Thank you.

[caesarome]

@Essveejay 

Do you still have the proof of posting receipt ?

[Essveejay]

Yes, I do. And on my sky app it says thanks for returning it, we can see it's in transit 🤷🏻‍♀️

[Essveejay]

Can anyone help me with this please as I'm still getting emails and texts telling me to return it!!

[Daniel0210]

@Essveejay 

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014