Hi I’ve added sky cinema to my package and want paramount plus but can’t activate it

[Elizabeth+morley]

Hi there I've added sky cinema to my package and want paramount plus but can't activate it 

[oldfella]

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@Elizabeth+morley wrote:

Hi there I've added sky cinema to my package and want paramount plus but can't activate it 

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Hi @Elizabeth+morley 

First you have to subscribe through Sky marketplace.

As a Sky Cinema customer you will see Zero cost.

See following link 

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-paramount-plus

[Elizabeth+morley]

I haven't got sky market place 

[xenon81]

So when you follow the instructions in the link, what happens? What point do you get stuck? All Sky Q customers should be able to activate it as shown in the link.

[Elizabeth+morley]

It tells me to scan the qr code and then it sends me to a link but then the page says I've tried to quickly and doesn't go anywhere else

[oldfella]

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@Elizabeth+morley wrote:

I haven't got sky market place 

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Hi @Elizabeth+morley 

The link I posted will take you to the Sky Marketplace options,

ie

Sky Q
Press Home, the scroll down the menu and select My Sky.

Or press the Voice button on your Sky remote and say “My Sky”.

Select Paramount+. If you can't see it, select Browse Shop then Paramount+.

[Elizabeth+morley]

Still unable to activate paramount plus

[oldfella]

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@Elizabeth+morley wrote:

Still unable to activate paramount plus

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Hi @Elizabeth+morley 
How far did you get in the link I posted?

Did you first Subscribe and see the following?

..... if you are eligible for Paramount+ at no extra cost as part of your Sky Cinema subscription, the price will show as £0.

[Elizabeth+morley]

Hi there I've added cinema to my package what I did is I went to market place clicked on paramount then it asks u to activate I clicked on there then 3 steps came up and a qr code I scanned the qr code then takes me to a page on my phone asks for my sky password then takes my to another page with a triangle saying I've tried to quickly and just doesn't go to the next step 

[oldfella]

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@Elizabeth+morley wrote:

Hi there I've added cinema to my package what I did is I went to market place clicked on paramount then it asks u to activate I clicked on there then 3 steps came up and a qr code I scanned the qr code then takes me to a page on my phone asks for my sky password then takes my to another page with a triangle saying I've tried to quickly and just doesn't go to the next step 

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Yes OK @Elizabeth+morley 

But you never answered my question whether you saw subscription would be £0.

So you only got as far as Entering your Sky ID and password?

Try again using the link instead of the Scan.

Scan the QR code on your smartphone or tablet. Or go to

sky.com/paramountplus-activate.

Sign in with your Sky iD and create a Paramount+ account.

[Elizabeth+morley]

Yeah I've tried the link so many times and yes I did subscribe 

[oldfella]

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@Elizabeth+morley wrote:

Yeah I've tried the link so many times and yes I did subscribe 

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Did it say it would be £0 @Elizabeth+morley 

On the device you are using for the link try clearing all you History and Cookies on your Web Browser.

[Elizabeth+morley]

Yes and I'll try it thankyou 

[Elizabeth+morley]

No still not working might have to cancel my sky cinema

thankyou for your help

[Invisiblename]

@Elizabeth+morley  Slightly different instructions here:

https://helpforum.sky.com/t5/Sky-TV/How-do-I-sign-into-Paramount-with-Sky/ba-p/4124312