Hi! I keep getting a message saying: please wait for your programme to load

[TJ45]

What does this message mean?

please wait for your programme to load

[oldfella]

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@TJ45 wrote:

What does this message mean?

please wait for your programme to load

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Looks like an issue with your Q box connecting to your router @TJ45 

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[TJ45]

Thanks!  I have tried this a few times now buy to no avail. 

[TJ45]

Thank you for your reply and for your help! Appreciate you taking the time to respond. It worked!