@22Carolyn22 wrote:
The app is now missing from the main box. I have tried app refresh and also software update to no avail. This is really annoying. Any help would be greatly appreciated. If I go into shop and try to add it again it just says I have already paired my sky account with it.
@22Carolyn22 it can take up to 24 hours for an app refrewsh to work although it rarely takes that long.
I dont know how long you have given it but leave it an hour then try a reboot ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
