Our Sky Q box won't switch on using the remote controller when switched off over night. To get the box to work, I have to switch it off at the wall, leave off for about a minute and then reboot. Is this a techncial issue with the box?
What time of the morning is this happening, specifically is it before 0545?
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Mainly mid-late morning. The box responses normally to the remote control unit at all other times, but the box won't restart /switch on using the remote when switched off over-night.
Off overnight as in 'on standby' or off at the plug?
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Off as turned off on the remote - I guess on standby. It is working normally at the moment with the remote, but will fail to start tomorrow morning when switched to standby over night.
