@Melilou wrote:
She can't hear on the phone
@Melilou
”No signal” tends to be a message from her TV (in which case check the cables going to the TV).
A “no satellite signal” message relates to her Sky box.
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of her Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give her the opportunity to arrange an engineer to check the alignment of the dish (it’s not something that will necessarily be visible to the naked eye and could only affect one or two channels). If she's on a communal dish she may initially need to liaise with her landlord or building management company.
In her circumstances it may be worth you registering her with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/
▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
