Help. My programme Image is frozen and blurred but the sound continues.

[Flahavans]

Hi,

I downloaded episode 1 of Belair to my Qbox and when I play it the screen scrambles but the sound continues playing. I tried deleting and re-downloading but the same thing happened. All the other programmes are playing fine. Does anyone know of a fix? sometimes when I hit fast forward with the sky remote it won't stop too.

[Quoman7]

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@Flahavans wrote:

Hi,

I downloaded episode 1 of Belair to my Qbox and when I play it the screen scrambles but the sound continues playing. I tried deleting and re-downloading but the same thing happened. All the other programmes are playing fine. Does anyone know of a fix? sometimes when I hit fast forward with the sky remote it won't stop too.

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Hi @Flahavans Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?