@Chris2010 wrote:
We have an error message that ssys
this screen does not support HDCP.
we have reconnected the cable, checked the tv software for updates and still has this error message
Hi @Chris2010
Might be worth trying a different HDMI cable if possible.
Also try rebooting your TV set first by disconnecting the power lead for 30 Secs and the reconnecting.
Then reboot the Q box if you still have the issue.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
