Having previously been able to use paramount + it won't connect now. Says user and password not reco

[KATIE63]

Having previously been able to use paramount + it won't connect now. Says user and password not recognised and when ask for a link I never get an email. I've updated the Sky software but still have a problem

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147