Hard drive reset on main Sky Q box

[paulcat99]

In the last 2 months I have had to reset the hard drive on my main Sky Q box, resulting in losing all recordings etc. The box also locks up on a regulary basis.

What is the best way to contact Sky to get it fixed

[Daniel0210]

@paulcat99 If you have Sky Mobile or Sky Talk you can ring for free by dialling 150, otherwise you can contact Sky through this link. The ‘Need More Help’ at the bottom of the page will provide a 0333 phone number.
https://www.sky.com/help/home 
Stay on the line, don’t hang up if prompted to and if asked reason for call say ‘technical’. Apparently the best times to ring are just after 7am or about 9pm when the lines are quieter.
If you are in Ireland - in the very bottom right corner change the flag to ROI to obtain the relevant number.

[Lisa-P1987]

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you.