Hard disk reset doesn’t work?

[SpikeyC]

Hi guys,

Apologies if this has been covered before but I wonder if I could get some advice please?

We have had issues with streaming from the various Apps with the picture 'jumping' (missing a couple of seconds of play) or recordings failing etc.

In turning the TV on some days, I get a blue screen with an instruction that the SkyQ box needs resetting.

I have done this a number of times but the problem is still there, could this be that the SkyQ box has now got a fault that can't be resolved?

Any help or advice would be greatly appreciated.

Many thanks 

Mike

[-Heather- · Accepted solution]

Hi @SpikeyC, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141