Hard disk drive

[George2F]

I keep having problems with the hard disk drive, I have carried out a reset of the hard drive and has not fixed my isssue

[lettice]

If you have tried all the reset hard drive options as described here, the next step would be  a replacement Sky Q box, an online form is at the bottom of the Sky help article:

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-recordings-and-downloads/fix-a-pro...

When the courier does the Sky box swap on your doorstep, remember to keep hold of your Sky viewing card.

You will need this for the replacement box.