Hard disc drive problem

[Mfcolldunc26]

In recent days we have twice lost all previous recordings, and now have no access to Record or In Demand and Catch Up, because of a 'Problem with Hard Drive'. We have followed all the advice steps for this issue on our Sky Q Multi Room and have done all the resets, but the problems have not been resolved. The robot helpline has been useless and trying to speak to a human has tested our patience to the limit. Feel like pulling the plug on Sky.

[Laing1 · Accepted solution]

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@Mfcolldunc26 wrote:

In recent days we have twice lost all previous recordings, and now have no access to Record or In Demand and Catch Up, because of a 'Problem with Hard Drive'. We have followed all the advice steps for this issue on our Sky Q Multi Room and have done all the resets, but the problems have not been resolved. The robot helpline has been useless and trying to speak to a human has tested our patience to the limit. Feel like pulling the plug on Sky.

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@Mfcolldunc26 have a look at the link below by following it then it will eventually lead you to odering a new box 

https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/sky-q-hard...

[Daniel0210]

@Mfcolldunc26 

If you do end up needing a new box it'll probably be via a 'doorstep box swap' whereby a courier company (usually DPD in the UK) deliver a new box and take your pre-disconnected faulty box away so remember to remove the viewing card from the old box before it disappears into the van. Also accept the power cable the courier brings in case it's a different fitting to the one you have.