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Discussion topic: Hard Drive Technical Fault

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This message was authored by: Gingertigers

Hard Drive Technical Fault

I can't change channels or rewind/pause TV as it repeatedly comes up with a technical fault 

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This message was authored by: TimmyBGood

Re: Hard Drive Technical Fault

Posted by a Superuser, not a Sky employee. Find out more

@Gingertigers 

 

https://www.sky.com/help/articles/sky-q-hard-drive-errors 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: craig15miller

Re: Hard Drive Technical Fault

It sounds like your TV box is stuck in a fault loop, preventing channel changes or playback controls. A quick fix is to fully power‑cycle the box (unplug for a few minutes, then reconnect), check that all cables are secure, and ensure the box has adequate ventilation. If the fault persists, a factory reset or contacting your  nc quick pass login provider’s support may be necessary, as repeated technical errors often point to hardware or signal issues.

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