I am unable to pause / rewind live tv.

[GGDE]

I am unable to pause / rewind live tv.

[oldfella]

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@GGDE wrote:

I am unable to pause / rewind live tv.

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Hi @GGDE 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[GGDE]

Tried that. Unfortunately still doesn't work 

[oldfella]

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@GGDE wrote:

Tried that. Unfortunately still doesn't work 

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Are you seeing any onscreen message @GGDE??

If you also cannot make new recordings you may have a hard drive issue.

If so see following link.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box.

[Bluejp]

Is the box full with recordings? That can impact the pausing etc

[Southpole]

Have had exactly the same issue for weeks now. If I unplug the SkyQ box to reset, it works once, then immediately starts doing the same thing again. Series link recordings also fail a few times a week due to a "Technical Fault". Box is likely 8+ years old. Need to get this sorted, please.