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Discussion topic: Hard Drive Failing

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This message was authored by: Jasper2344

Message posted on ‎04 Nov 2024 09:54 AM

Hard Drive Failing

What are the signs that the hard drive in my Q box is starting to fail?

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Avatar for MightyQuinn
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This message was authored by: MightyQuinn

Message posted on ‎04 Nov 2024 10:04 AM

Re: Hard Drive Failing

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jasper2344   You should be receiving error messages on screen.

https://www.sky.com/help/articles/sky-q-hard-drive-errors

Welcome to the Sky Community Forum

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Message posted on ‎04 Nov 2024 10:05 AM

Re: Hard Drive Failing

Posted by a Superuser, not a Sky employee. Find out more

An error should display but possible symptoms are:

Recording failing

Unable to rewind live TV

Mini boxes not working

Extended time switching channels

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Jasper2344

Message posted on ‎04 Nov 2024 11:08 AM

Re: Hard Drive Failing

Thanks @PandJ2020 @MightyQuinn for the info. Im just concercened as when i fast forward it doesnt seem as fluid as it used to be if that makes sense.

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This message was authored by: lettice

Message posted on ‎04 Nov 2024 11:35 AM

Re: Hard Drive Failing

Posted by a Superuser, not a Sky employee. Find out more

You could always try a hard drive reset, often helps with such issues.

Follow the Sky help instructions here;

 

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-recordings-and-downloads/fix-a-pro...

 

Remember: Resetting your hard drive will delete all:

  • Recordings
  • Downloads
  • Purchases
  • Reminders and series links

You can restore Buy & Keep purchases from the Sky Store website

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