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Discussion topic: Handshake issues

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This message was authored by: Trickdick

Handshake issues

I'm having problems with the initial handshake when turning on my TV and sky box - often requiring restarting Sky a couple of times before the welcome screen is visible. i always presumed it was my elderly TV. I have recently change to a brand new LG G5 tv and I am experiencing the same issue. I've tried all the usual resets and software resets without success. Any ideas please?

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This message was authored by: PandJ2020

Re: Handshake issues

Posted by a Superuser, not a Sky employee. Find out more

Tried a different HDMI lead?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Trickdick

Re: Handshake issues

Sorry for the delay in replying. I've tried another HDMI cable and I'm still getting the same problem .

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