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Discussion topic: Handset

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Dgadd
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Handset

‎01 Jul 2024 03:13 PM

Since my mum had to change the digital box and consequently the order of putting the TV on, and the appearance on screen being different, she has been unable to tune into the TV. 

Since the TV is the main source of company I'm very concerned. Is there a simple switch on/off handset available.

At the moment she is not getting what she's paying for.

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GD1
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Re: Handset

‎01 Jul 2024 03:18 PM

Posted by a Superuser, not a Sky employee. Find out more

@Dgadd  If they have Sky Q they don't need toi Tune in anything, Sky Q will be on one of the HDMI inputs and it sounds like this hasn't been selected by them, therefire they will need to use their TV remote to cycle through the HDMI Inputs on the TV.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Dgadd
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Re: Handset

‎01 Jul 2024 03:20 PM

Exactly that is why it is too complicated for her.

She has to use the two handsets

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