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Discussion topic: Hand set does not work on mini box

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This message was authored by: Andrew19911

Hand set does not work on mini box

Unable to turn on or control any functions with my mini box ,with my handsets unable to set up after loss of internet

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This message was authored by: oldfella

Re: Hand set does not work on mini box

Posted by a Superuser, not a Sky employee. Find out more

@Andrew19911 wrote:

Unable to turn on or control any functions with my mini box ,with my handsets unable to set up after loss of internet


Hi @Andrew19911 

First reboot the mini.

To reboot press Standby on your mini remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your mini box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your mini remote or if this is not working press the standby button on the front of the mini box (Amber led).

note: some features may take up to 5 minutes to return.

 

If you still have issues With the mini box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

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