Had sky for years & had no issues. Since December had issues with “no satellite signal”.

[Twinmummy06]

Had an engineer out to change the box which resolves the issue for a few weeks. Now had the cabling re done & the dish moved, worked for the few days but now the issue is back 🤬 unable to watch any channels tonight ?? Sky say I need to give it time for the new dish to settle ?? 

[oldfella]

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@Twinmummy06 wrote:

Had an engineer out to change the box which resolves the issue for a few weeks. Now had the cabling re done & the dish moved, worked for the few days but now the issue is back 🤬 unable to watch any channels tonight ?? Sky say I need to give it time for the new dish to settle ?? 

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Hi @Twinmummy06 

No dish settling is necessary.  Maybe there is an issue with the dish LNB.

Best to get Sky back out

[Twinmummy06]

Thank you, yes trying to get them back out but they say we need to give it another week to allow the new dish to settle ?! 

[oldfella]

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@Twinmummy06 wrote:

Thank you, yes trying to get them back out but they say we need to give it another week to allow the new dish to settle ?! 

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Hi @Twinmummy06 

That's not factual .

Contact them again and you should get a more sensible response.

[Quoman7]

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@Twinmummy06 wrote:

Had an engineer out to change the box which resolves the issue for a few weeks. Now had the cabling re done & the dish moved, worked for the few days but now the issue is back 🤬 unable to watch any channels tonight ?? Sky say I need to give it time for the new dish to settle ?? 

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Hi @Twinmummy06 Try placing your SKYQ box on standby, then remove the plug from the socket, check that the cables from the SKY dish are screwed tightly onto the connections at the back of the Box? Then power the Q box back up?

[TimmyBGood]

@Twinmummy06 

Logically if a correctly orientated dish were to 'settle' (as in shift position) it would lose signal, not gain it.  

[Tom-W19]

Hi Twinmummy06

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Twinmummy06]

@Tom-W19 

thank you. It worked perfectly yesterday, but just tried now & it's saying no data lite signal once again 🤷🏻‍♀️