Had a message to update new software i couldnt

[Caddy]

Had message to update new software when it says accept or leave until late  the word won't light up and screen freezes

Tried going to settings and reset but when turning back on message comes on AGAIN

[oj01]

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@Caddy wrote:

Had message to update new software when it says accept or leave until late  the word won't light up and screen freezes

Tried going to settings and reset but when turning back on message comes on AGAIN

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That's likely a message from your TV, not your Sky Q Box. You'll need to use your TV's remote.

[TimmyBGood]

@Caddy 

Typically that's a message generated by a smart television operating system, not Sky hardware, and needs to be actioned using the television remote control rather than a Sky handset (even if paired for volume control)