Going from sky Q to streaming

[Wendi]

I upgraded last June from Sky Q to streaming, yesterday I noticed a DD on my banking app for £42 from sky so I phoned to ask what the DD was for.  I learned that the sky Q had not been cancelled and I had been paying for it for 12 months as a cost of £285, yesterday I was told I would get £22 refund.  Can anyone tell me if the service should be automatically cancelled when switching over? I'm in the same address but I've had two services running at once, but I was told yesterday under UK law I wasn't eligible for full refund.  I phoned this morning to make complaint and I was told that it should have automatically cancelled and I should be due my rebate, can someone please help advise me to which is correct? Surely sky is in the wrong for allowing two subscriptions to be running at once.  Any advice would be appreciated thank you 

[MightyQuinn · Accepted solution]

Hi @Wendi 

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 

[arcadeavenger]

Thanks for escalating this. We’ve sent @Wendi an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.