Hi All,
I've got a SKY Q box and I recently had GoFibre installed (they are the only company to offer fibre broadband in my area). Installation of GoFibre was a trial in itself (several appointments missed and various days off work), but got installed eventually. GoFibre engineer connected it to the Sky box and off I went.
Shortly after I noticed that various apps through Sky (primarily Disney+ and Amazon Prime) started pixellating intermediately. It happened often enough that I would access the apps directly through my smart tv, where the problem was absent. No problems with any other device. Ran a speed-test - no problems there.
Contacted Sky who sent out two engineers. They couldn't fix the problem so ordered a new Sky Q box - problem still persisted. Tried connecting directly to router with an ethernet cable. Problem still presists. GoFibre keeps telling me it's a Sky issue and has exhausted all it's trouble-shooting. Any advise on how to fix this issue?
