@Jeanandron
Maybe try rebooting your router, then rebooting the Sky Q box so;
- switch box to standby
- switch box off at plug
- leave for at least 30 seconds
- switch back on at the plug
- follow onscreen directions
- when screen goes black wait another 30 seconds
- press 🏠 button
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
